Building a good and competitive online business is extremely important nowadays. An important element of the online presence is the ability to communicate quickly with customers. You can achieve this by adding a chat on your site.

In this article we will look at the most popular chat plugins that you can integrate into your WordPress site.

Top 5 chat plugins for WordPress

  1. Tawk.to Live Chat
  2. Zendesk Chat
  3. Facebook Messenger Customer Chat
  4. WP Live Chat Support
  5. Tidio Live Chat

1. Tawk.to Live Chat

Tawk.to is a free live chat app which integrates seamlessly with WordPress! To integrate Tawk.to’s chat system into WordPress, you need to install the Tawk.to Live Chat plugin. It is free and you can download it through the official WordPress plugins directory or search for and install it directly through the WordPress administration.

Tawk.to Live Chat

After activation, you need to login to the tawk.to platform or, if you do not have one, register. Talk.to is completely free.

Then, in order for the chat to be visible on your site, you need to add it from the “Select property” drop-down menu and select the chat template. This will connect your WordPress to their platform.

Tawk.to WordPress plugin

The plugin provides the ability to control the positioning of the chat form on the site via the menu “Visibility Options”. The chat can be seen throughout the site or on a specific page. You can enable or remove it for a specific URL.

You can create chat operators and manage their roles and profiles. Chat communications are made through your account on the site tawk.to. There you have the opportunity to change the style and vision of the chat. 

Tawk.to offers free iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser.

2. Zendesk Chat

To use Zendesk, you need to be registered at zendesk.com. Upon registration, you will receive a business subdomain that you will use to integrate the chat into your site and additional HTML code that you can insert into it. Note: Zendesk is not free.

You can install the Zendesk Chat plugin to link your Zendesk account. You can install the plugin directly through the WordPress administration.

After the installation and activation of the plugin, a new Zendesk Chat menu will be created in the site administration, in which you will be able to add your username, password and subdomain generated by the zendesk.com system.

Zendesk Chat WordPress

Chat communications are managed through Zendesk’s webiste.

Zendesk Chat in WordPress

Zendesk provides several plans where you can add features to your chat (number of operators, number of parallel chats, change of format design, etc.). Zendesk can integrate your Facebook page so you can manage Facebook business messages as tickets and respond to them within Zendesk.

3. Facebook Messenger Customer Chat

If you have a Facebook business page, you can connect your site to the social network and use the chat they developed.  

You can add The Official Facebook Chat Plugin through the WordPress administration -> Plugins -> Add New.

After activating the plugin, a new menu “Customer Chat” will be created. It will allow you to link to your Facebook page. You need to select the “Setup Customer Chat” button and enter your social network details on the Facebook page you will add.

Facebook Messenger for WordPress

You need to follow the steps where you will be able to customize the look of the chat (choice of language, color, greeting message, etc.).

Configure chat via Facebook Messenger in WordPress

After completing these steps, the chat is successfully integrated into WordPress, and communications will be received and managed through the Messenger application on Facebook.

Facebook chat in WordPress

4. WP Live Chat Support (WP-Live Chat by 3CX)

If you want to add chat to your site without it being linked to external platforms, you can go to the WP Live Chat Support (WP-Live Chat by 3CX) plugin.

The management of the chat after the installation of the plugin is done through the menu “Live Chat”. Using the “Settings” submenu you will be able to modify the appearance of the chat.

WP-Live Chat by 3CX

You will be able to manage the chat sessions via the Live Chat submenu. The information from the chats is stored in the WordPress database.

WP-Live Chat by 3CX WordPress

5. Tidio Live Chat

The Tidio Live Chat plugin offers a modern design and the ability to use a mobile and desktop application. You can even connect your Facebook Messenger. 

To use this chat, you need to install the plugin in WordPress and log in with tidio.com account. If you do not have such an account, you will be directed to create one.

Tidio Live Chat WordPress

In the configuration steps, you enter basic information about your site, operators, and chat vision.

Tidio Live Chat WordPress Configuration

After completing the initial setups, you will be able to manage the chat and its functionalities through your tidio.com account.

Tidio Live Chat WordPress Frontend

Using different chat for WordPress? Share it in the comments section below. ;)




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Comments

Leave a comment
  1. Affiliate Marketing June 8, 2020 at 7:05 am - Reply

    There is obviously a lot to identify about this. I consider you made some nice points in features also.

  2. Sathish Sundar May 29, 2020 at 11:08 am - Reply

    Great list.

    Chat plugins are important in these days when it comes to outranking the competitor’s growth. Without a good customer support, one couldn’t satisfy the customers in the eCommerce industry. It is important to allow customers to reach the POC in time.

    Else, it will ruin the customer experience as well as a deep drop in the growth. You’ve covered the most used and recognized plugins and extensions for a WooCommerce store. I personally like Crisp Chat and Tawk. Here, Tawk allows their free users to enable triggered chat popup which makes the store to leverage the sales in a better way.

    Keep up the good work on producing valuable content like this in the near future.

    Cheers!

    Regards.
    Sathish

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